Returns

We aim to handle your returns within 7 working days of receiving the goods.

Where products have been ordered in error, Eden Aesthetics may, at its discretion, agree to their return and issue a credit subject to the following conditions:

• Goods must be unopened, unused and in perfect condition.

• A request to return the items must be made within 5 days of receipt.

• No returns will be accepted without prior authorisation from Eden Aesthetics. Once authorised, please include your name, address and reason for return with the returned goods.

• Customers are responsible for ensuring that returns are suitably packaged to minimise the risk of damage during transit.

• Customers are responsible for arranging and paying for return carriage. We recommend using a delivery method that provides proof of delivery, as Eden Aesthetics cannot accept liability for goods lost or damaged while being returned to us.

• If a customer is unable to arrange return carriage, Eden Aesthetics may arrange collection. A collection charge will apply.

If a product is faulty, damaged or has been supplied incorrectly, Eden Aesthetics will arrange an appropriate resolution, which may include a replacement or credit.

• Incorrectly supplied or damaged items must be reported to Eden Aesthetics within 5 days of receipt.
  Faulty products should be reported as soon as reasonably possible after the issue becomes apparent.

• Where goods are faulty, damaged or incorrectly supplied, Eden Aesthetics will provide a returns label and cover the cost of returning the goods to us.

• We may ask for products reported as faulty to be returned for assessment.

• If a customer experiences a reaction to a product, the product may be returned for assessment within 3 months of purchase from Eden Aesthetics, provided that a completed Customer Reaction Form is supplied.

• Goods must not be returned without prior authorisation from Eden Aesthetics. Once authorised, we will provide the appropriate return instructions.

• Customers are responsible for ensuring that returned goods are suitably packaged to minimise the risk of damage during transit.

• Once the return has been received and assessed, Eden Aesthetics will arrange the appropriate replacement, credit or other resolution.